Refund policy

Due to the perishable nature of fresh flowers, we do not accept returns or exchanges after delivery.

If your flowers arrive damaged or do not meet our quality standards, please contact us within 24 hours of delivery and provide a photo of the arrangement. We will review the issue and, when appropriate, offer a replacement or refund.

Please note: refunds are not available for personal preference, change of mind, or natural variations in flowers and design.

Seasonal flower substitutions may occasionally be necessary. When this occurs, we will use flowers of equal or greater value while maintaining the overall color palette, style, and quality of your arrangement.

Customers are responsible for providing accurate delivery information. Additional delivery charges may apply if an incorrect address is provided.